1. General Principle

A refund is only possible if the user has not gained access to paid materials and the refund request was made within 24 hours of payment.

2. Refund Conditions

Funds may be refunded if all the following conditions are met:

• The refund request was made within 24 hours of payment.
• The user did not gain access to paid materials.
• Payment was made directly via the official website https://arkenacademy.com.
• The user provides accurate information for transaction identification.

3. Refund Rejection Conditions

Refunds are not processed if:

• More than 24 hours have passed since the payment.
• The user has gained access to paid materials.
• The access was granted via a voucher or within a limited-time offer.
• The refund request is made for subjective reasons (e.g., "decided to give up", "expected something else", "simply didn't like it")

4. Refund Procedure

To submit a refund request, please contact us at:

• info@arkenacademy.com
• or through the feedback form on the website.
• In the letter, specify:
• Name and email, specified at the time of payment
• Date and time of payment
• Reason for the refund request

5. Refund Form

Funds are returned in the same way as the payment was made, with a deduction of the payment system commission (if applicable).

6. Changes to the policy

We reserve the right to change this refund policy at any time. The updated version will be published on the website with the date of the last change.